Please note: this information applies to Evite Personal Causes only. For questions related to donations to nonprofit charitable organizations, visit that help site.
Currently there isn't a way for the event organizer to issue refunds to donors. This could happen if someone donates twice when they only meant to donate once.
Please contact us using the form on this support website and we'll issue the refund. Please include the name and email address of the donor, which are visible on your fundraiser dashboard.