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Knowledge base
Credit Card & Donation Questions
Credit Card Charges
7
I don't recognize this charge on my credit or debit card!
Can my charitable donation be refunded?
Can my contribution to a personal fundraiser be refunded?
Why did I get a refund from Pledgeling?
How do I cancel my recurring (monthly or quarterly) donation?
See all 7 articles
Donations to Charitable Organizations
11
What fees are taken out of my donation?
How do I know my donation was received by the nonprofit?
Where is my tax receipt?
Are my donations tax deductible?
How do I change the tip?
See all 11 articles
Buying and using virtual 'gift cards' for charitable donations
2
Why do I need to specify a backup organization when purchasing a charitable 'gift card?'
I received a gift 'card.' Now what?
Nonprofits: About our database, payments, and reporting
Nonprofits: Payments to You
7
What is this check that we got from Pledgeling Foundation?
How do I see who donated and how much they donated?
How and when are donations paid out to nonprofits?
Why is my check less than gross donations (What are Pledgeling's fees)?
Whose Evite event(s) contributed to my organization?
See all 7 articles
Nonprofits: Impact Hub online reporting (and more!)
10
How do I get an Impact Hub account to see donations and update info?
Where do I log in to Impact Hub to see reports?
I'm having problems logging in to Impact Hub
I requested an Impact Hub password reset but I didn't get the email. Why?
I signed up, but didn't get the email with the verification link
See all 10 articles
Our Nonprofits Database
7
I see my nonprofit is already listed. How did that happen?
How do I change my nonprofit's listed info (name, address, website …)?
How to get a nonprofit added to our database
Do you support non-US nonprofits?
Can you add a local chapter of a larger nonprofit organization?
See all 7 articles
Fundraising Tools FAQs
Fundraising Tools
9
Which fundraiser type should I choose - simple donation form or detailed donation page?
What if I can’t find the nonprofit I want to support?
How much does it cost to use Pledgeling's fundraising tools?
Can I raise funds for anyone or am I limited to nonprofits?
How do I update my custom URL for my fundraiser?
See all 9 articles
Virtual Donation Overlay
10
What is Pledgeling’s virtual donation overlay?
What is a virtual camera?
What version of Zoom do I need to use the virtual donation overlay?
Can I install Pledgeling’s virtual donation overlay on my iPad, or mobile device?
What platforms can I display Pledgeling’s virtual donation overlay?
See all 10 articles
Zoom Integration
5
How do I create or add a Zoom meeting to my fundraiser?
Can I raise funds for anyone or am I limited to nonprofits?
How much does it cost to use Pledgeling fundraisers?
Can I raise money for nonprofits during Zoom meetings and webinars?
How do I display live donations during my virtual event?
Nonprofits: Setting up Text-to-Donate
7
How do I set up a text to donate campaign?
What is Text-to-Donate, and what's included?
What does the donor see when they use Text-to-Donate?
How do I track Text-to-Donate donations?
About your Text-to-Donate keyword
See all 7 articles
PledgeCam
16
What is PledgeCam?
How do I find my fundraiser ID?
Can I create a fundraiser from the PledgeCam app?
I’m not on a Mac - is PledgeCam available on PC?
Can I raise funds for anyone?
See all 16 articles
Evite Fundraisers - Both Charitable AND Personal
Evite Fundraisers: Charitable and Personal – what's the difference?
2
What are the differences between fundraising for personal causes vs for a charitable organization?
Changing your fundraiser from "Personal" to "Charity" or vice versa
Evite Fundraisers (both types): Notifications and Emails
2
How will I know when someone donates to my Evite event?
How do I turn off Evite's emails every time someone donates?
Evite Charitable Fundraisers Only: Host Questions
4
Will the nonprofit be notified that donations came from my Evite charitable fundraiser?
Can I set custom donation amounts on the Evite donation form?
Can my Evite charitable fundraiser contribute to more than one nonprofit?
How do I remove donations from an Evite event?
Evite Personal Fundraisers Only: Setting Up and Changing
8
Setting up a personal fundraiser
Completing personal fundraiser setup if you can't find the email with the instructions
Removing personal fundraising from your event
Changing a personal fundraiser's bank account
Changing a personal fundraiser description
See all 8 articles
Evite Personal Fundraisers Only: Payments In & Out
6
Personal Fundraisers: What are the costs of using Evite personal causes?
Personal Fundraisers: When will I receive payments?
Personal Fundraisers: How do I see who donated?
Personal Fundraisers: Refunding an individual donation
I need to upload an image of my ID. How should it be formatted?
See all 6 articles
Shopify "Give & Grow" App
Give & Grow Installation
6
Give & Grow Pre-Installation FAQs
Embedding your Impact Calculator
Add Round-up to Shopping Cart
Add Customer's Choice to Shopping Cart
Creating Your Own Impact Calculator
See all 6 articles
Selecting charitable organizations in Give & Grow
2
How do I add my nonprofit of choice in Give & Grow?
How are Give & Grow donations paid out? And other questions about donation processing …
Changing your payment method
1
Making Give & Grow donations by ACH instead of credit card
Give & Grow FAQs
14
What fees are taken out of my Give & Grow donation?
How do I embed my impact calculator?
The nonprofit I want to support isn't in your Give & Grow list. Now what?
How do I let my customer choose who the donation is going to?
How do I add a donation button to my shopping cart?
See all 14 articles
Zoom Fundraisers
Zoom Documentation for Marketplace App
1
Documentation for Zoom Marketplace App
Zoom Marketplace App FAQs
1
Zoom Marketplace App FAQs
About Pledgeling Foundation and Pledgeling Technologies
About Pledgeling Foundation and Pledgeling Technologies
3
What is Pledgeling Foundation?
What is Pledgeling Technologies?
Why doesn't Pledgeling have a phone number for customer support?
Donate API
API Basics
3
How are donations through the API paid for?
Are API donations tax deductible? How do I send tax receipts?
What are the fees for donations made via the API?
Fashion Makes Change powered by Pledgeling
Fashion Makes Change powered by Pledgeling
8
How do I add a donation button to my shopping cart?
What fees are taken out of my Fashion Makes Change donation?
How do I embed my impact calculator?
How often are donations processed and how are they paid out?
How do I see pending donations that haven't been charged to my card yet?
See all 8 articles
Help Desk Software
by Freshdesk
